Have a shipping question? Click here to receive a response in 29 minutes or less*

 

* Your emails will be answered Monday thru Friday 9:00am EST to 4:00pm EST. Requests that fall outside these times will be answered on the next business day.

 

 

Domestic Shipping Policy – Continental U.S.

BuySinopec.com ships to all 48 states in the continental U.S. To best accommodate your shipping requirements, our logistics specialists can customize your shipment to satisfy your needs. For more information on specialized shipment services, please refer to the Additional Shipping Services, Rates, and Information section of our Shipping Policy.

 

BuySinopec.com has four main order fulfillment and distribution center warehouses located in:

    • Houston, Texas
    • Jacksonville, Florida
    • Ontario, California
    • Toms River, New Jersey
*Same-Day Pickup Available at these four locations only.

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BuySinopec.com has nearly 200 Ship-to-Pickup locations (terminals) throughout the continental U.S.

**Please note terminal pick ups can only be held for pick up for up to 3 days. Storage fees may accrue after that threshold.**

 

 

Commercial/Industrial Shipments

Commercial/Industrial facilities are defined by our third-party National Freight Carriers as to what qualifies as a commercial/industrial facility.

The commercial/industrial facility requirements include, but are not limited to:

  • Property designated as commercial or industrial real estate
  • Has a 48 inch dock to accept freight
  • Provide tractor-trailer access (53 footer)

     

    All Shipments from BuySinopec.com to Commercial/Industrial Facilities are Priced, as follows:

    • Free Shipping on all 2.5-Gallon Jugs
    • Free Shipping on all 5-Gallon Pails
    • Free Shipping on all 275-Gallon Totes
    • Free Shipping on all 16-Gallon Drum Orders containing TWO or more Drums | Additional Shipping Costs for Orders containing ONE Drum
    • Free Shipping on all 55-Gallon Drum Orders containing TWO or more Drums | Additional Shipping Costs for Orders containing ONE Drum

     

    Additional Shipping Information to Commercial/Industrial Facilities

    All orders containing two or more drums qualify for free shipping, nationwide. For single-drum orders that do not qualify for free shipping are subject to the following shipping rates based on location by U.S. state.

     

    Single Drum Order Shipments to AL, AZ, AR, CT, DE, FL, GA, IL, IN, IA, KY, LA, MA, MD, ME, MI, MO, MN, MS, NC, NH, NJ, NV, NY, OH, OK, PA, RI, SC, TN, TX, VT, WI, Washington D.C.

                Shipment Method

    Estimated Delivery Time

    Single Drum Fee

    Freight Shipping to Commercial Address

    1-5 Business Days

    $49

    Ship to Pick-Up Terminal

    1-5 Business Days

    $49

    Freight Shipping to Residential Address

    1-5 Business Days

    Varies by Service Add-Ons

     

     

    Single Drum Order Shipments to CA, OR, UT 

                Shipment Method

    Estimated Delivery Time

    Single Drum Fee

    Freight Shipping to Commercial Address

    3-5 Business Days

    $69

    Ship to Pick-Up Terminal

    3-5 Business Days

    $69

    Freight Shipping to Residential Address

    3-5 Business Days

    Varies by Service Add-Ons

     

     

    Single Drum Order Shipments to KS, VA, WV 

                Shipment Method

    Estimated Delivery Time

    Single Drum Fee

    Freight Shipping to Commercial Address

    3-5 Business Days

    $79

    Ship to Pick-Up Terminal

    3-5 Business Days

    $79

    Freight Shipping to Residential Address

    3-5 Business Days

    Varies by Service Add-Ons

     

     

    Single Drum Order Shipments to CO, ID, NE, NM, ND, SD, WA 

                Shipment Method

    Estimated Delivery Time

    Single Drum Fee

    Freight Shipping to Commercial Address

    3-7 Business Days

    $99

    Ship to Pick-Up Terminal

    3-7 Business Days

    $99

    Freight Shipping to Residential Address

    3-7 Business Days

    Varies by Service Add-Ons

     

     

    Single Drum Order Shipments to MT, WY 

                Shipment Method

    Estimated Delivery Time

    Single drum Fee

    Freight Shipping to Commercial Address

    3-10 Business Days

    $249

    Ship to Pick-Up Terminal

    3-10 Business Days

    $249

    Freight Shipping to Residential Address

    3-10 Business Days

    Varies by Service Add-Ons

    *Estimated Delivery Time & Shipment Costs are subject to change. Delivery time is estimated based on product inventory, as well as other logistical anomalies, such as inclement weather, natural disasters, and other factors.
    *Single drum Fees do not have to do with a separate shipping cost. They are simply charged because only a single drum was ordered. Shipping location still needs to meet other criteria.

     

    Residential Shipments

    Residential addresses are defined as any property deemed to be a home, apartment, or other dwellings where people reside on the premises, regardless of whether or not any business is conducted out of the location.

    In most cases, our freight carrier will contact you to schedule an appointment before delivery is attempted at a residential location.

     

    Residential Addresses without Liftgate Service

      • This shipping method should be chosen with extreme caution. Most residential areas are not suitable for delivery without a liftgate. In most cases, the driver will NOT be able to assist with the unloading of the shipment from the truck.
      • Please remember that it is solely your responsibility to remove the shipment from the truck. Items shipped via common carrier are typically large and heavy. Please have the necessary manpower and equipment available to receive your items with limited delay to the driver.
      • BuySinopec.com and subsidiaries are not liable for any damages or injuries sustained during residential deliveries.

       

      Residential Addresses with Liftgate Service

        • Most residential deliveries via common carrier should choose this shipping method. Freight carriers prevent their drivers from assisting with the unloading of heavy products/equipment without the use of a liftgate. Please provide the necessary manpower and equipment to receive your item(s) with limited delay to the carrier.
        • There is an additional fee for liftgate service.
       

      Same-Day Orders & Pickup

      Same-Day Order Processing

      In-stock inventory will ship the same day if the order is received and verified before 09:00 AM EST, Monday through Friday.

       

      **Please be advised - we will email you about your pick up orders as confirmation. Do NOT go directly to the pick up location after your order as we have to coordinate inventory & process orders.**

       

      Rush Order Processing

      For emergency shipments and rush order processing requests, please contact our Shipping & Logistics Department between the hours of 8:30 AM EST – 5:00 PM EST, Monday through Friday.

       Customer Service Department:

      +1 (855) 405-6789, ext. 601

      Call BuySinopec.com Customer Service

      Shipping & Logistics Department:

      +1 (855) 405-6789, ext. 604

      Call BuySinopec.com Shipping Department

       

      Same-Day Pickup Locations           

                  Facility Name

      Address

      Phone Number

      Warehouse Pickup Hours

      Toms River, NJ

      1 South Main St.

      Toms River, NJ  08757

      +1 (844) 730-4040

      Monday Through Friday

      8:30 AM – 5:00 PM

      (Local Time)

      Jacksonville, FL

      600 Ellis Rd N.

      Jacksonville, FL  32254

      +1 (844) 730-4040

      Monday Through Friday

      2:00 PM – 4:00 PM

      (Local Time)

      Houston, TX

      9838 E Freeway

      Houston, TX  77029

      +1 (844) 730-4040

      Monday Through Friday

      3:00 PM – 5:00 PM

      (Local Time)

      Ontario, CA

      1777 S Vintage Ave.

      Ontario, CA  91761

      +1 (844) 730-4040

      Monday Through Friday

      12:30 PM – 3:30 PM

      (Local Time)

       

      **Please be advised - we will email you about your pick up orders as confirmation. Do NOT go directly to the pick up location after your order as we have to coordinate inventory & process orders.**

      Shipping Confirmation & Order Tracking

      Please login to your BuySinopec.com account to track your shipment. Your tracking number will also be delivered to your BuySinopec.com registered email.

      Tracking updates are provided within 24 hours of the shipment’s departure from our facility. In some instances, your shipment may be delivered before tracking is updated.

       

      Receiving Your Order

      Upon receiving your shipment from BuySinopec.com, we advise you to complete our Three-Point Inspection:

      • Proper unloading of your shipment.
      • Take inventory of all received items and compare them with your purchase order.
      • Remove packaging and inspect received product(s) for any damages or leaks.
        • If items are damaged or missing, please note the damages and/or shortages on your delivery receipt before signing for your items.
        • DO NOT COMPLETE YOUR ORDER WITH YOUR SIGNATURE UNTIL YOU HAVE FULLY INSPECTED YOUR SHIPMENT.
        • Once you sign for your received shipment, you are guaranteeing all items received are in the condition specified on your delivery sheet. As the purchaser, you have the right to fully inspect your order.

      Replacements or refunds will not be issued for any damaged packaging that does not cause loss, leakage, or diminished product quality (i.e., damaged boxes and dented drums).

      Additional Shipping Services, Rates, and Information

      As stated above, our Shipping and Logistics Department can accommodate most logistics obstacles.

      Additional shipping services we can accommodate include:

        • Delivery Appointments/Notifications
        • Trade Show Delivery
        • Site/Limited Access Delivery
        • Liftgate Service
        • Residential Delivery
        • Rural Delivery

       

      Free Shipping on 55-Gallon Drums

      To receive free shipping on 55-gallon drums, you must order two or more.

      - OR -

        Pick up your single 55-gallon drum purchase at one of our four main warehouse locations:

          • Ontario, CA
          • Houston, TX
          • Toms River, NJ
          • Jacksonville, FL
          *Pails, Totes, Cartons, and bundles ship free every day - no minimum quantity

           

          Free Freight Delivery Eligibility

            • Zoned Industrial
            • Receiving hours between 8:00 AM – 5:00 PM, Monday through Friday
            • Equipped with a loading dock (48” – 52”) or a forklift to quickly and safely unload freight
            • Signature required for delivery

          Exclusions & Rural Locations

            • Residential or home businesses, Farms, Ranches, Limited Access Locations, Construction sites, Mines, Quarries, Natural Gas or Oil Fields (the site of any pit, excavation shaft, shaft or deposit at which coal, ore or minerals is, has been or will be extracted. Such site or “mine” shall include the property upon which the mine is located). Steel Mills, Nuclear Generating Stations, Military Installations, Government buildings, Business ranches, Island deliveries including Key West, Florida, Martha’s Vineyard, Massachusetts, and Manhattan.
            • Schools or Universities, Wind-farms, Camps, Flea Markets, Nursing Homes, Restaurants, Marinas, Yacht Clubs, Libraries, Vineyards or Wineries, Orchards, Country Clubs or Social Clubs, Ski Resorts, Chalets or Lodges, Prisons, Airports,  Churches or places of worship, Native American Reservations, Utility Sites, Fairs or carnivals, Individual mini-storage units, establishments not open to the walk-in public during normal business hours.
            • Establishments not having personnel readily available to assist with pickup or delivery, establishments not having access to a loading/unloading dock or platform, Sites, where security inspections and/or sign in processes are required before pick up or delivery, can be performed.
            • Locations where pick up or delivery requires smaller than 48-foot trailers, including but not limited to straight trucks. ******* Rural Locations are excluded from free delivery. Rural locations include but are not limited to WY, WA, MT, and parts of CA, ID, ND, SD, NE, UT, NM, MO, CO, TX & KS. Indirect zones are usually located in remote or rural areas and are considered non-metro. Every state may have rural zones.

           

          If you are unsure if your location is excluded from free shipping please call or email our shipping department for verification:

           

          Shipping & Logistics Department:

           +1 (855) 405-6789

          Call BuySinopec.com Shipping Department
          Guaranteed & Expedited Delivery Times

          Certain carriers do not honor guaranteed deliveries because of COVID-19 and they are treated as estimates.