SHIPPING POLICY
Shipping Questions?
Email shipping@buysinopec.com or call (855) 405-6789, ext. 855 .
We aim to respond to emails within 29 minutes during business hours, Monday–Friday, 9:00 AM–4:00 PM Eastern Time. Requests received outside these hours will be answered the next business day.
Shipping and Delivery Policy
Please review this policy before placing your order. Shipping eligibility, delivery services, and additional charges depend on the products ordered and the delivery location.
Shipping at a Glance
Free Standard LTL Freight
Free standard less-than-truckload (“LTL”) freight may be available for qualifying pails, jugs, totes, and orders of two or more 55-gallon drums within our direct delivery network.
To qualify, the delivery location must:
- Be classified by the carrier as commercial or industrial;
- Allow safe access for a full-size tractor-trailer;
- Have a commercial loading dock or forklift; and
- Have personnel available to inspect and unload the shipment.
A commercial mailing address does not automatically qualify. Carrier classification and actual delivery conditions determine eligibility.
Review commercial freight location requirements .
Additional Shipping Charges
Additional charges may apply for:
- Single 55-gallon drum shipments: $99 surcharge;
- Residential or home-business delivery;
- Farm, rural, or limited-access delivery;
- Liftgate or inside delivery;
- Delivery appointments or advance telephone calls;
- Redelivery, storage, detention, or address changes; and
- Locations that cannot accommodate a full-size tractor-trailer.
Please contact us before ordering if you require special delivery service. Customers are responsible for charges caused by incorrect delivery information or undisclosed delivery requirements.
Delivery Times
Standard delivery dates and transit times are estimates only and are not guaranteed. Carrier, weather, warehouse, product availability, and other delays may occur.
If delivery by a specific date is required, contact us before ordering. Expedited or guaranteed delivery must be purchased and confirmed by BuySinopec.com in writing.
Delivery after an estimated date does not permit cancellation or refusal without the applicable return, freight, and restocking charges.
Same-Day Delivery
Same-day delivery may be available within approximately 100 miles of our warehouses in:
- Houston, Texas;
- Jacksonville, Florida;
- Toms River, New Jersey; and
- Ontario, California.
Availability depends on inventory, order time, driver availability, and delivery location. Same-day delivery is not guaranteed until confirmed by us in writing.
Pickup Options
Pickup may be available from our Houston, Jacksonville, Toms River, and Ontario warehouses. More than 100 freight-terminal pickup locations may also be available, generally within 1–5 business days.
Do not travel to a warehouse or terminal until you receive written confirmation that your order is ready.
Pickup orders may require an order number and valid government-issued identification. The person collecting the order must use a suitable vehicle and properly secure the products.
View pickup locations and instructions .
Tracking Your Order
Tracking information will be provided when available. Please allow 24–48 hours after shipment for tracking information to update.
You may also view available updates through your BuySinopec.com account.
Inspecting Your Delivery
Do not sign the delivery receipt until you have inspected the shipment; all visible damage, leaks, or shortages must be noted on the delivery receipt before signing, or you waive your right to file a claim.
Compare all products and quantities with the delivery paperwork.
Look for leaks, punctures, broken seals, dents, or missing items.
Photograph the complete shipment and any visible damage.
Write specific damage or shortages on the delivery receipt.
Refuse the shipment if it is visibly and materially damaged.
Writing only “subject to inspection” is not sufficient. Failure to document visible damage or shortages may waive or limit your right to file a claim.
Concealed damage must be reported immediately after discovery. Keep the products, packaging, labels, photographs, and delivery paperwork while the claim is reviewed.
Cosmetic packaging damage that does not cause leakage, product loss, contamination, or reduced product quality may not qualify for a refund or replacement.
Review the complete receiving and inspection guide .
How to Receive and Inspect Freight
Refused Deliveries
Refusing delivery does not cancel an order.
Unless the shipment is refused because it is visibly and materially damaged, or we approve different terms in writing, the refused shipment will be treated as a customer-authorized return.
The customer will be responsible for:
- The applicable 50% restocking fee;
- Original and return shipping charges; and
- Redelivery, storage, detention, and other carrier charges.
Review our Return, Refund, Shipping and Cancellation Policy for complete terms.