Have a shipping question or want to ask about your delivery address? Click here to receive a response in 29 minutes or less*
* Your emails will be answered Monday thru Friday 9:00am EST to 4:00pm EST. Requests that fall outside these times will be answered on the next business day.
Free shipping applies to only zoned industrial address. Single drum orders will be charged a single drum surcharge. Pails and totes do not have shipping minimums. Free shipping does not include liftgate services or appointments.
If you not have a industrially zoned address you can:
- Pick up at one of our 4 nationwide warehouses: Toms River, NJ, Jurupa Valley, CA, Houston, TX or Jacksonville, FL. See hours and pickup policies.
- Ship to one of our 100+ terminal locations nationwide for pickup. Single drum surcharge will still apply. See locations & instructions.
- Check out with a residential address. You will be sent a supplemental invoice for shipping in addition to any single drum delivery surcharges.
Shipping Confirmation & Order Tracking
Please login to your BuySinopec.com account to track your shipment. Your tracking number will also be delivered to your BuySinopec.com registered email.
Tracking updates are provided within 24 hours of the shipment’s departure from our facility from Freightview.com within 24 hours of pick-up In some instances, your shipment may be delivered before tracking is updated.
Receiving Your Order
DO NOT SIGN FOR YOUR SHIPMENT UNTIL YOU HAVE FULLY INSPECTED YOUR ORDER.
Signature required on all freight deliveries. Upon receiving your shipment from BuySinopec.com, we advise you to complete our Three-Point Inspection:
- Proper unloading of your shipment.
- Take inventory of all received items and compare them with your purchase order.
Remove packaging and inspect received product(s) for any damages or leaks.
- If items are damaged or missing, please note the damages and/or shortages on your delivery receipt before signing for your items.
- By signing the delivery receipt, you are accepting the shipment in good condition and waiving your right to file a claim.
- Once you sign for your received shipment, you are guaranteeing all items received are in the condition specified on your delivery sheet. As the purchaser, you have the right to fully inspect your order.
Replacements or refunds will not be issued for any damaged packaging that does not cause loss, leakage, or diminished product quality (i.e., damaged boxes and dented drums).
Rush Order Processing
For emergency shipments and rush order processing requests, please contact our Shipping & Logistics Department between the hours of 8:00 AM CST – 4:00 PM CST, Monday - Thursday.
Customer Service Department:
+1 (855) 405-6789
Shipping & Logistics Department:
+1 (855) 405-6789, ext. 855