At BuySinopec.com we try to make returning a product as easy as possible. Our goal is to provide you with the best products and the best possible service. We understand that things happen and customers change their minds or simply do not need the product anymore. We also understand that sometimes Return Policies can be a bit tricky and misleading. Our objective is to make the returning and exchanging process quick, easy, and painless.
Return Policy Lubricants, Oils and Fluids
If you are not satisfied with your purchase, you may return the product back to us within 7 days of the delivery date. The following policies apply:
- Returns must be shipped back within 7 days of the original purchase
- Returned products must be unopened and 'like new' condition
- Customer must call or email us to set-up authorization for return
- All returns are subject to a 50% restocking fee
- Shipping cost will be fulfilled by purchaser
- Custom orders are non-refundable.
Return Policy Pumps and Equipment
No returns or refunds on pumps or equipment. All pump and equipment products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued.
Returning a product at BuySinopec.com is simple, the first step is to return a product is to contact our service team by phone or email at (855) 405-6789 or firstname.lastname@example.org. Once you have contacted us we will provide you with the easy return instructions.
Damaged? Defective? Or Just Plain Incorrect Deliveries?
We all understand that accidents happen, after all, we're all human. If your product(s) arrive damaged, defective, or just plain incorrect, please contact us as soon as possible. Our team of dedicated customer service representatives are ready to help you get through the headache. The Product(s) must be returned to us within 7 days. If the damage was caused by a shipping courier, refuse the shipment at delivery, and we will file the claim with the the shipping courier on your behalf. Please note, claims with shipping courier may take up to 30 days to be resolved.
When a replacement part is requested to be shipped prior to the returning of the original merchandise, we must temporarily authorize your credit card until the original merchandise has been returned.
Your order begins processing immediately after the order is placed. While processing it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.
Refunds & Credits
After we accept your return, you will be issued a refund via the payment method that you used. The refund amount will be a collection of the original purchase price minus the shipping charges. You will be notified via email confirming the receipt of the return and your credit. Please allow an additional 5-12 business days for the credit to show up on your account.