Return Policy
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We try to make returning a product as easy as possible. Our goal is to provide you with the best products and the best possible service. We understand that things happen and customers change their minds or simply do not need the product anymore. We also understand that sometimes Return Policies can be a bit tricky and misleading. Our objective is to make the returning and exchanging process quick, easy, and painless.
Transit Times
Customers are liable for shipping and restocking fees if they decide to refuse a shipment that has taken too long. All deliveries are estimated ETAs unless it is paid 'expedited' or 'guaranteed' shipment.
Return Policy Lubricants, Oils and Fluids
If you are not satisfied with your purchase, you may return the product back to us within 7 days of purchase. The following policies apply:
- Returns must be shipped back within 7 days of the original purchase date
- Returned products must be unopened and 'like new' condition
- Customer must call or email us to set-up authorization for return
- All returns are subject to a 50% restocking fee
- Shipping cost will be fulfilled by purchaser
- Custom orders are non-refundable.
Return Policy Pumps and Equipment
No returns or refunds on pumps or equipment. All pump and equipment products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued.
Return Procedure
Returning a product at BuySinopec.com is simple, the first step is to return a product is to contact our service team by phone or email at (855) 405-6789 or support@buysinopec.com. Once you have contacted us we will provide you with the easy return instructions.
Return or Refusal due to ETA longer than expected
Customers are liable for the same 50% restocking and shipping fees if they decide to refuse a shipment that has taken too long. All deliveries are 'estimated' and may take longer than expected. The only exception is if your shipment was paid for and noted to be an 'expedited' or 'guaranteed' shipment.
Damaged or Missing Items (at time of delivery)
If your product(s) arrive damaged, defective, or just plain incorrect do not sign for your shipment "at time of delivery" unless you note damages or shortages. If your entire shipment is damaged, please refuse shipment. Remember, once you sign for your shipment at time of delivery, your are saying that you guarantee that all the items inside are in perfect condition, including any concealed damage. As the purchaser, you have the right to fully inspect your product, we suggest removing all packaging, shrink wrap and opening boxes to inspect for concealed damage.
Once damage is signed for on delivery receipt or you have decided to refused the shipment, please reach out to our customer service department at that time to send out a replacement. Damages must be reported the day of delivery.
*If your damage is reported in a timely manner to our claims team you can expect a refund within 2-8 weeks.*
Order Cancellation
Your order begins processing immediately after the order is placed. While processing it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled. Customers are liable for shipping and restocking fees if they decide to refuse a shipment that has taken too long. All deliveries are estimated ETAs unless it is paid 'expedited' or 'guaranteed' shipment.
Refunds & Credits
After we accept your return, you will be issued a refund via the payment method that you used. The refund amount will be a collection of the original purchase price minus the shipping charges. You will be notified via email confirming the receipt of the return and your credit. Please allow up to 14 days for the credit to show up on your account.