Pickup Options
Freight Pickup Options
We offer two convenient pickup options. Available locations are displayed during checkout based on the products in your cart and the location you enter.
In the Delivery section at checkout, select either Warehouse Pickup or Ship to Terminal Pickup Point.
Select one of the pickup options shown during checkout.
Warehouse Pickup
Best for: Customers who need their order quickly and can collect it from a warehouse that has the products in stock.
Checkout shows warehouses with your items, pickup pricing, and estimated preparation time.
How Warehouse Pickup Works
- In the Delivery section at checkout, select Warehouse Pickup.
- Review the warehouse locations that currently have your items available.
- Select your preferred warehouse and complete checkout.
- Wait for an email confirming that your order is ready for pickup.
- Follow the address, hours, and pickup instructions provided in the confirmation.
- Bring your order number and a valid government-issued photo ID.
Do not go to the warehouse until you receive the “Ready for Pickup” email. A message such as “Usually ready in 2 hours” is an estimate, not confirmation that the order is ready.
Warehouse pickup availability depends on the products ordered, current inventory, warehouse hours, order size, and preparation time.
Ship to Terminal Pickup Point
Best for: Customers who cannot receive a freight delivery at their address or prefer to collect their order from a nearby freight terminal.
This option may be useful for residential locations, rural or limited-access locations, businesses without a loading dock or forklift, and customers with limited receiving hours.
Checkout shows available terminals near the location entered.
How Terminal Pickup Works
- In the Delivery section at checkout, select Ship to Terminal Pickup Point.
- Confirm the location shown or select Change location to search near a different city, state, or ZIP code.
- Use Map or List to review the available terminal pickup points.
- Review the terminal address, freight carrier, opening hours, loading information, and price.
- Select your preferred terminal and complete checkout.
- Wait for notification that the order is ready before traveling to the terminal.
- Bring your order number and a valid government-issued photo ID.
Do not go to the terminal based only on tracking information. Wait until the terminal or BuySinopec.com confirms that your order is available for pickup.
Most orders arrive at the selected terminal within 1–5 business days. Transit times are estimates and are not guaranteed.
Terminal hours and loading services vary. Review the terminal details displayed during checkout and confirm the terminal is open before traveling.
What to Bring
- Your BuySinopec.com order number;
- A valid government-issued photo ID;
- A vehicle capable of safely carrying the order; and
- Straps or other equipment needed to secure the products.
The customer is responsible for using a suitable vehicle and safely securing and transporting the products after pickup.
Pickup Deadline and Storage Charges
Orders must be collected within five business days after you are notified that the order is ready, unless the warehouse or terminal provides a different deadline.
Storage charges may apply after the stated deadline. Third-party terminals may impose shorter pickup periods or additional storage charges.
Failure to collect an order does not cancel the purchase. Uncollected orders may be subject to storage charges, return freight, and the applicable 50% restocking fee.
Have a Pickup Question?
Contact our shipping department with your order information and ZIP code.
Telephone:
(855) 405-6789, ext. 855
Email:
shipping@buysinopec.com
We aim to respond to emails within 29 minutes during business hours, Monday–Friday, 9:00 AM–4:00 PM Eastern Time.