SHIPPING

Shipping Information and FAQs

Free Shipping on all Totes. Free Shipping on any 2 or more Drums. Free shipping on all Pails. Large items (Kegs, Drums, Bundles & Totes) ship via freight. For free freight delivery eligibility the address must be zoned commercial or industrial, receiving hours between 8am & 5pm M-F, have to be accessible by a 53’ tractor trailer, and equipped with a loading dock (48”- 52”) or a forklift to safely unload freight, a signature required on all deliveries. Please see links below

 

Estimated Delivery Date
Same Day Order Processing Cutoff
Tracking
Minimum Order Quantity
Free Freight Delivery Eligibility
Exclusions & Rural Locations
Additional Shipping Services
Warehouse Pickups

 

Estimated Delivery Date 

Standard delivery is within 1-3 business days of ship date to most metropolitan areas.  If you have a specific shipping requirement or your order is time sensitive, please reach out to the shipping department for assistance.

Shipping Department
(855) 405-6789 option 3
8:00 am - 5:00 pm EST M-F

 

Same Day Order Processing Cutoff

In stock items will ship the same day if received before the following times:

West Coast - 10:30 am PST Monday - Friday
Midwest - 10:30 am CST Monday - Friday
South Central - 11:30 pm CST Monday - Friday
South East - 9:30 am EST Monday - Friday
North East -11:30 pm EST Monday - Friday

 

Rush Order processing available for emergency shipments. Please call customer service for rush order processing: 

Customer Service
(855) 405-6789 option 2
8:00 am - 5:00 pm EST M-F

 

Please note, if this is your first order, there many be a longer than normal processing time for address verification. To expedite the process, please provide a phone number that is easily accessible during business hours or call the shipping department after you place your order:

Shipping Department
(855) 405-6789 option 3
8:00 am - 5:00 pm EST M-F

 

Tracking 

Please log into your BuySinopec.com account to track your shipment. Shipping is updated within 24 hours of the order leaving the warehouse. In some cases, your shipment will deliver before tracking is uploaded.

Freight tracking links will provide an estimated delivery date. Please check the carrier website the morning of delivery to view delivery window. If not window is posted by 9am; your shipment may deliver the following day.

  

Minimum Order Quantity Drums

2 drum minimum for free shipping. Single drum orders subject to a $49 single drum delivery surcharge.

How to drop the charge:
  1. Add another Keg, Drum, or Tote to your order
  2. Partner with a neighbor to share a shipment
  3. Pick up at one of our stocking locations
    1. Carson, CA
    2. Houston, TX
    3. Toms River, NJ
    4. Jacksonville, FL

 

Remember: pails, totes, cartons, kegs and bundles ship free everyday, no minimums.

 

Free Freight Delivery Eligibility 

  1. Zoned commercial or industrial
  2. Receiving hours between 8am & 5pm (Monday - Friday)
  3. Accessible by a 53’ tractor trailer
  4. Equipped with a loading dock (48”- 52”) or a forklift to quickly and safely unload freight
  5. Signature required for delivery

  

Exclusions & Rural Locations

  1. Residential or home businesses, Limited Access Locations, Construction sites, Mines, Quarries, Natural Gas or Oil Fields (the site of any pit, excavation shaft, shaft or deposit at which coal, ore or minerals is, has been or will be extracted. Such site or “mine” shall include the property upon which the mine is located). Steel Mills, Nuclear Generating Stations, Military Installations, Commercial farms or Business ranches and Island deliveries including Key West, Florida, Martha’s Vineyard, Massachusetts and Manhattan. 
  2. Schools, Wind-farms, Camps, Flea Markets, Nursing Homes, Restaurants, Marinas, Yacht clubs, Libraries, Vineyards or Wineries, Orchards, Country Clubs or Social Clubs, Ski Resorts, Chalets or Lodges, Prisons, Airports,  Churches or places of worship, Native American Reservations, Utility Sites,  Fairs or carnivals, Individual mini-storage units, Commercial establishments not open to walk-in public during normal business hours.
  3. Commercial establishments not having personnel readily available to assist with pickup or delivery, Commercial establishments not having access to a loading/unloading dock or platform, Sites where security inspections and processes are required before pickup or delivery can be performed.
  4. Locations where pick up or delivery requires smaller than 48 foot trailers, including but not limited to straight trucks.  
  5. Rural Locations are excluded from free delivery. Rural locations include, but are not limited to WY, WA, MT and parts of ID, ND, SD, NE, NM, MO, CO, TX & KS. Indirect zones are usually located in remote or rural areas and considered non-metro. Every state may have rural zones.

If you are unsure if your location is excluded from free shipping please call or email our shipping department for verification:

Shipping Department
(855) 405-6789 option 3
8:00-6:30pm EST M-F
shipping@buysinopec.com

 

You can also pick up at any our warehouse pickup locations.

 

Additional Shipping Services

Our logistical team can accommodate the most difficult deliveries. If you have conditions that do not meet our standard shipping, our team will provide a package of services to deliver to your highest expectations.

Added services included but are not limited to:

  • Delivery Appointments/Notifications
  • Trade show Delivery
  • Site/Limited Access Deliveries
  • Same Day/Next Day Delivery
  • Liftgate Service
  • Residential Delivery
  • Rural Delivery
  • Delivery via Singing Telegram

At checkout, please send a note of the services needed for delivery and the BuySinopec.com shipping team will send a shipping enhancement quote.

You can also request a quote at: shipping@buysinopec.com.

 

 

Warehouse Pickups

If you are not always at your location or you do not meet the above eligibility requirements, we offer an easy terminal warehouse pickup option. We ship to a location close to you. When your order arrives at the terminal you can pick up at your convenience.

Search for a pickup location on the cart page.  

How it works:

  1. First add the product or products to cart. Click on the shopping cart top right of the page, that will take you to a page to view your cart.
    1. Scroll down and click on CHOOSE A PICKUP LOCATION and enter your zip code or address and a list of locations will be available to select from under the map. Choose your location by clicking on your selected pickup location.
  2. Continue to checkout, your pickup location will automatically populate in the Pickup Address.
  3. You will receive tracking information when your order is on route to the selected pickup location.
  4. Your shipment will be available for pickup when the tracking status changes to available for Will Call or when the terminal calls you to arrange pickup
    1. Most terminals are open for pickups between (8am-4pm | Mon-Fri).
    2. All pickup locations have loading docks, ramps and forklifts to load your pickup truck, flatbed, van, straight truck, etc.  
    3. When picking up your order, you will need your order number, and a valid government-issued photo ID.