Return, Refund, Shipping and Cancellation Policy

We want our return process to be clear and straightforward. Please review this policy before placing an order. By completing a purchase, you acknowledge and agree to the terms below.

Transit Times

All delivery dates and transit times are estimates unless expedited or guaranteed delivery is purchased and expressly confirmed in writing.

Delivery dates may change because of carrier delays, weather, supply availability, scheduling, or other circumstances outside our control. A delay beyond an estimated delivery date does not permit cancellation, refusal, or return without the applicable fees.

Lubricants, Oils and Fluids

A return may be requested within 15 calendar days after the documented delivery date.

All authorized returns are subject to these conditions:

• Products must be unopened, unused, in their original packaging, and in new and resalable condition.
• Original labels, seals, product identification, and lot or batch information must remain intact.
• Opened, partially used, altered, contaminated, or improperly stored products are nonreturnable.
• The customer must obtain a Return Merchandise Authorization (“RMA”) before returning any product.
• All authorized returns are subject to a 50% restocking fee unless an authorized BuySinopec.com manager approves different terms in writing.
• The customer is responsible for return freight, insurance, accessorial charges, and other return-related costs.
• Original outbound shipping, handling, expedited or guaranteed delivery, liftgate, limited-access, residential delivery, redelivery, storage, and other service charges are nonrefundable.
• Custom, special-order, made-to-order, and final-sale products are nonreturnable and nonrefundable unless approved in writing.

Pumps and Equipment

Pumps and equipment are sold as-is and are nonreturnable and nonrefundable unless the delivered product is materially different from the product ordered or an authorized BuySinopec.com manager approves an exception in writing.

Manufacturer warranties, when available, remain subject to the manufacturer’s terms and claim procedures.

How to Request a Return

Contact our customer service team:

Telephone: (855) 405-6789
Email: shipping@buysinopec.com

If approved, we will provide an RMA and return instructions. Issuing an RMA does not guarantee a refund. All returned products remain subject to inspection and final approval.

The customer must securely package the return and comply with applicable shipping, environmental, and hazardous-material requirements. Products damaged, lost, contaminated, or altered during return transportation may be denied a refund.

Product Quality Concerns

A concern regarding a product’s color, odor, appearance, consistency, or performance does not, by itself, establish that the product is defective or waive the restocking fee.

Customers reporting a possible quality concern must:

• Stop using the affected product when reasonably appropriate;
• Preserve the product, packaging, labels, lot numbers, and samples;
• Provide photographs and a detailed description;
• Provide information about storage, handling, equipment, and use; and
• Cooperate with reasonable inspection, sampling, or testing requests.

If we confirm that a product was defective when delivered, we may provide a replacement, credit, or refund under written terms approved for that claim.

Refused Deliveries and Delivery Delays

If a shipment is refused because an estimated delivery date was longer than expected, it will be treated as a customer-authorized return.

The customer will be responsible for:

• The 50% restocking fee;
• Original outbound shipping and related charges;
• Return freight; and
• Redelivery, storage, reconsignment, detention, and other carrier charges.

These deductions apply unless expedited or guaranteed delivery was purchased and BuySinopec.com confirmed the delivery commitment in writing.

Damaged, Short, or Incorrect Deliveries

For visible damage, missing items, or shortages:

• Describe the damage or shortage specifically on the carrier’s delivery receipt or bill of lading.
• Take clear photographs of the shipment, packaging, labels, and affected products.
• Retain all packaging and shipping materials.
• Refuse the shipment if it is visibly and materially damaged.
• Contact customer service on the day of delivery.

Writing only “subject to inspection” does not replace a specific description of visible damage or shortages.

Failure to record visible damage or shortages on the carrier’s delivery document at delivery waives the right to make a claim for that visible damage or shortage to the fullest extent permitted by law.

Concealed damage must be reported immediately after discovery and no later than 15 calendar days after delivery. Carrier deadlines may be shorter.

Delivery Inspection Video

Watch this short video before accepting and signing for a freight delivery:

If the video does not display, watch it on YouTube .

After documenting or refusing a damaged shipment, contact customer service promptly so we can evaluate the claim and available options.

Carrier damage claims may take approximately 4–12 weeks. A refund, replacement, or claim payment is not guaranteed unless responsibility and coverage are confirmed.

Exchanges and Replacement Products

Unless different terms are approved in writing, an exchange will be processed as:

1. A return subject to this policy; and
2. A separate order for the replacement product.

If a replacement is shipped before the original product is returned and inspected, we may require payment or a temporary credit-card authorization for the replacement.

Order Cancellation

Orders begin processing immediately after placement. A cancellation request is not effective unless BuySinopec.com confirms it in writing.

An order cannot be canceled after it enters fulfillment, is transferred to a warehouse or supplier, is scheduled with a carrier, or ships.

Refusing delivery is not a cancellation. Refused orders remain subject to the 50% restocking fee and all original, return, and carrier-related shipping charges.

Return Inspection

Carrier or warehouse acceptance of a returned shipment does not constitute final acceptance of the return or approval of a refund.

We will inspect the product’s identity, quantity, condition, packaging, seals, labels, and compliance with the RMA. A refund may be reduced or denied if the product is opened, used, damaged, contaminated, incomplete, improperly packaged, or not returned in new and resalable condition.

Refunds and Credits

After an authorized return is received, inspected, and accepted, the refund will generally equal:

A different refund amount applies only when an authorized BuySinopec.com manager approves the exception in writing.

Approved refunds will be issued to the original payment method. Please allow 5–12 business days after processing for the credit to appear, depending on your financial institution.

Written Terms and Exceptions

This policy and the written terms of an applicable RMA govern the return. Verbal statements do not change or waive these terms.

Any exception must be approved in writing by an authorized BuySinopec.com manager. An exception applies only to the specific order and issue identified in the written approval.

Applicable Law

This policy applies to the fullest extent permitted by applicable law. If a provision conflicts with a nonwaivable legal requirement, that requirement will control only to the extent of the conflict. The remaining provisions will continue to apply.