FAQ's | Sinopec Online

 

How do I place an order?

Orders can be placed on our website 24 hours a day 7 days a week. Simply just add the products you wish to purchase to your cart and proceed to checkout when you are ready to complete your purchase. Fill in your details in the billing and shipping information and place your order.

 

What payment options do you accept?

We accept major Credit cards, Debit cards, Bank transfers, E-Wallets, and Mobile payments.

tax exempt customers? click here

 

How will I know if my order is Confirmed? 

Once you have placed your order you will receive an email to the one you provided confirming your order. Please ensure you provide the correct email address so that you can be updated on the process of your order and we are able to contact you should we need to for any reason.

 

How long does it take to process my order?

It may take anywhere between one hour to one business day depending on what time you place your order online.

 

How does Shipping work?

Shipping to Commercial/Industrial locations or other addresses

 

 

Is it safe to enter my credit card information? 

We use the secure billing system that is audited by a certified auditor and is certified. This is the most stringent level of certification available in the payments industry. We use the best-in-class security tools and practices to maintain a high level of security.

 

Who is Sinopec?

Sinopec is the second largest global oil refiner and the second largest company in the world today (Forbes 2019). The company produces over 700 variants of oils and greases in a strategically located ultra-modern plant in Singapore – the hub to the world’s base oils and raw materials at their fingertips.

 

What international standards do Sinopec Lubricants meet (API, ACEA, etc.)?

Sinopec products have received technology certificates from respected original equipment manufacturers (OEMs) and meet all the requirements. ILD and Sinopec are in ongoing communication with key OEM technical departments to ensure Sinopec’s product specifications are in-line with the OEM’s ever-changing performance criteria.

  

What large companies use Sinopec?

Allison, Alstorm API, BMW, Case & John Deere, Caterpillar, Cummins, Detroit Diesel, Eaton Dana, EnergyPac, GE, GBF, Macmahon, Northern Star Resources, Porche, Scania, Toyota, Voith, Volvo, Volks Wagon, ZF.  

 

Can my vehicle use Sinopec?

Yes! If your vehicle is already using another major international brand, then you can use Sinopec. Many of the world’s largest vehicle manufacturers (OEMs) USE Sinopec as their factory-fill.

 

Is Sinopec cheaper than other brands?

Sinopec is a premium brand and is manufactured with premium base oils and additives at one of the world’s most technically advanced blend plants. It is not a price-fighter product. However, the ecommerce platform significantly reduces the cost to the end-user allowing you to purchase world-leading lubricant technology for a lower price than the other major brands.