Shipping Information

FREE SIMPLE SHIPPING
Why pay for services you do not need? You keep it simple, we'll keep it simple. If your delivery location is commercial address and you have a loading dock or forklift to unload freight, your order ships free! The majority of orders deliver between 1 and 5 business days, however, some may take longer and transit times are not guaranteed. (Business Customers Only. Read more about this below in "Shipping Eligibility Requirements").

CUSTOMER PICK-UP / WILL CALL ($)
Pick up for $35 handling fee at over 100 locations nationwide. Please call our customer service or Find a location near youDeliveries will be shipped to a BuySinopec.com WILL CALL access point. WILL CALL information will be provided by BuySinopec.com Customer Service within 1 business day. Please provide a valid telephone number and email to ensure prompt delivery. If BuySinopec.com cannot contact you, your order will be paused until verification can be made. 

PREFERRED SHIPPING ($)
If you require faster transit times and/or accessorial services (appointment, liftgate, limited access, etc.), you may choose to use a preferred carrier for a nominal fee. Shipments usually deliver twice as fast.  Most preferred carriers will deliver within their posted transit times, however, these are estimated times and actual transit times may vary. Please call for exact quotes (855) 405-6789.
(Business Customer Only)

GUARANTEED SHIPPING ($$)
If you require your order by a certain time & date, please contact a customer service representative for a competitive quote on a guaranteed shipment. If you choose this service level do not receive your order by the agreed upon time and date, you will receive a refund for the “Guaranteed Delivery” fee and a 5% discount on your next order. Given the time sensitivity, please call (855) 405-6789 to schedule guaranteed deliveries direct. 

STANDARD LIFTGATE DELIVERY ($$$)
If you cannot unload your order off of the delivery truck, we will have to send a truck with a liftgate at delivery to unload at ground level.  Standard rates do apply, although you may be able to get better rates by using a preferred carrier.  Please call 1-855-405-6789. (Business Customers Only)

RESIDENTIAL/HOME BUSINESS DELIVERY ($$$)
We can absolutely deliver to your residence or home business. Just make sure to check out with residential delivery. 

*If the correct delivery address description is not chosen at checkout. The customer is responsible for additional fees imposed by shipping company, which can include: redelivery fees, limited access fees, residential delivery fees, liftgate service fees.

 

Free Simple Shipping Eligibility Requirements

Commercial Address

    • Must be zoned commercial or industrial
    • Must be owned or leased by a registered business
    • Must have receiving hours between 8am & 5pm (Monday - Friday)
    • Must be accessible by a tractor trailer
    • Must be equipped with a loading dock (48”- 52”) or a forklift to quickly and safely unload freight
    • Notification or appointment will not be provided prior to delivery
  • EXCLUSIONS:
      • Residential or home businesses
      • Farms
      • Limited Access Locations
        • camps, places of worship, educational institutions, construction sites, fairs and carnivals, individual/mini storage units, military base/installations, mine sites, some government facilities, schools, businesses located outside city limits, rural locations and farms. Limited access may also include commercial businesses not open to the walk-in public or where an employee is not available to assist with loading or unloading.
      • Deliveries requiring an appointment or delivery notification
      • Weekend deliveries
      • Locations outside of the continental US

     

    Disclaimers


    1 - Failure to meet the requirements for the free shipping may result in shipping surcharge.

    2 - Most locations, in the continental US, are services by our direct delivery network. However, some areas are considered indirect and will be subject to shipping surcharge. You will be notified prior to shipping your order if it is considered indirect subject to a shipping surcharge. You will be given the option to pay the additional shipping or cancel your order.

    3 - Shipping locations that are not in our direct delivery network include areas located outside major city limits and might be subjected to a shipping surcharge. Please call 1-855-405-6789 to verify your address before checkout. 

    4 - Most locations will deliver within 1 to 5 business day, however, some may take longer and transit times are not guaranteed. If your order is time sensitive, it is recommended that you call in your order and ask about our expedited options.